NHTSA Complaint #10232589 — 2002 TOYOTA CAMRY

TO WHOM IT MAY CONCERN: WE PURCHASED A 2002 TOYOTA CAMRY FROM ARLINGTON TOYOTA, JACKSONVILLE, FLORIDA- NEW IN DECEMBER 2001. WE HAVE ALWAYS OWNED TOYOTAS WITH NO PROBLEMS. PRESENTLY THE CAR HAS 64,000 MILES. ON JUNE 26 THE CHECK ENGINE LIGHT CAME ON FOR ABOUT AN HOUR AND THEN WENT OFF, AFTER THAT THE A/C STOPPED WORKING. WE TOOK THE CAR INTO COGGIN TOYOTA AT THE AVENUES ON JUNE 28 AND WERE GIVEN A BILL OF $1154 WITH AN EXPLANATION THAT THE ENTIRE A/C CONDENSER ASSEMBLY, AIR FLOW SENSOR AND AIR FUEL SENSOR NEEDED REPLACEMENT. OBVIOUSLY WE HAD TO PAY FOR THIS AND HAVE IT DONE AS WE'RE GOING OUT OF TOWN AND HAVE A CHILD WHO RIDES IN THIS CAR REGULARLY, BUT THIS IS BEYOND RIDICULOUS. FOR THIS AGE OF A CAR, AND SUPPOSEDLY BEING THE MOST RELIABLE AND HIGHLY RATED CAR FOR THAT YEAR THIS SHOULD NOT HAVE HAPPENED. THIS CAR HAS NOT BEEN IN ANY BAD ACCIDENTS AND IS NOT DRIVEN EXCESSIVELY. ALL ROUTINE MAINTENANCE IS PERFORMED ON A REGULAR BASIS. THIS IS CLEARLY A DEFECT ON TOYOTA'S PART AND NEEDS TO BE COMPENSATED FOR. WE SHOULD NOT HAVE HAD TO PAY THIS MUCH FOR A REPAIR ON THIS TYPE OF CAR, WHETHER OR NOT THE WARRANTY IS EXPIRED. I EXPECTED MUCH MORE FROM TOYOTA THAN WE HAVE PRESENTLY EXPERIENCED AND AM VERY DISAPPOINTED AND FRUSTRATED. WE HAD PLANNED TO PURCHASE A NEW SIENNA WITHIN THE NEXT FEW YEARS BUT NOW WILL LOOK ELSE WHERE. ************ KRISTI B. GABRIEL, LMT, BA, MBA HEALING WATERS THERAPY *TR