NHTSA Complaint #10232218 — 2004 NISSAN QUEST

I AM AN OWNER OF A NISSAN QUEST WHICH WAS PURCHASED ONLY 4 YEARS AGO. AT 100, 000 MILES A PORTION OF THE MAIN COMPUTER IS GONE, LEAVING THE CAR INOPERABLE. THE ENTIRE CASING WAS CORRODED IMPAIRING THE COMPUTER. A PART WAS ORDERED BY A NISSAN DEALER THROUGH MY MECHANIC.. INITIALLY WE WERE TOLD THE PART WOULD ARRIVE IN EARLY JUNE (THE ORIGINAL WAS ORDERED ABOUT MAY 23RD 2008) WE WERE THEN TOLD A FEW MORE DAYS...AND THEN JUNE 10TH, THE LATEST BEING JUNE 17TH ARRIVING AT THE MECHANIC. ON THE 19TH I CALLED NISSAN VILLAGE AND WAS TOLD THE PART WOULD ARRIVE JULY 10TH. AND THEY STILL CANNOT GUARANTEE THIS. I AM A MOM OF THREE KIDS, AGES 5, 4, AND 7 MONTHS. I WORK FULL TIME AND HAVE BEEN LEFT WITH NOTHING TO DRIVE. WE HAD A RENTAL FOR 18 DAYS AT A COST OF 850 UNTIL I NO LONGER COULD AFFORD IT. SINCE THIS MATTER, I HAVE DEALT WITH NISSAN USA, SEVERAL CUSTOMER SERVICE REPS, AND NOT ONE PERSON AT NISSAN, ATTEMPTED TO SHARE WITH MY WHY A 37,000 DOLLAR CAR AFTER 4 YEARS IS INOPERABLE, BUT EVEN WORSE WHY ITS TAKEN 2 MONTHS TO GET A PART IN. IT IS TRULY UNHEARD OF- PEOPLE AROUND ME ARE JUST AMAZED. I REALLY JUST WANT ANSWERS- IS THIS A PROBLEM THAT HAS OCCURRED? CORROSION AFTER 4 YEARS NORMAL? A PART MORE THAN 2 MONTHS??? THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. YOUR TIME AND EFFORT WILL BE MUCH APPRECIATED. *TR