NHTSA Complaint #10232068 — 2005 CHRYSLER CROSSFIRE ROADSTER

I AM WRITING THIS LETTER TO INFORM YOU OF WHAT I HAVE BEEN THROUGH WITH THE 2005 CHRYSLER CROSSFIRE CONVERTIBLE I PURCHASED 3/21/08 FROM EXOTIC MOTORS IN TARPON SPRINGS,FL ON 6/14/08 I WENT TO GET INTO THE CAR AND NOTICED THE BACK WINDOW CAME OUT/UNGLUED. I CALLED GEICO AND THAT'S WHERE IT ALL STARTED THEY SAID I HAD A $500.00 DEDUCTIBLE. I THOUGHT I COULD JUST GO TO FIRKINS CHRYSLER AND HAVE IT GLUED BACK IN FOR LESS. WENT THERE AND THEY SAID IT WAS A MANUFACTURES DEFECT BUT SENT ME TO THERE GLASS PERSON MANATEE AUTO TRIM INC. HE LOOKED AT IT AND SAID THE SAME THING MANUFACTURES DEFECT AND WOULD NOT FIX IT AS HE HAS DONE 3-4 IN THE PAST FEW MONTHS AND THEY DON?T TAKE. THAT IN IT SELF SHOULD TELL YOU SOMETHING. SO MY HUSBAND CALLED CHRYSLER ON 6/16/08 SPOKE WITH MARK HE STATED THEY WOULD BE WILLING TO DO A GOOD WILL REPLACEMENT, SO THE NEXT DAY 6/17/08 I TOOK THE CAR BACK TO FIRKINS THEY PUT IN A WORK ORDER AND INFORMED ME THE CAR TOPS WERE BACK ORDERED. MY HUSBAND THE CALLED CHRYSLER 6/17/08 AND SPOKE WITH MILLIE WHO WAS VERY RUDE AND TOLD MY HUSBAND UNDER NO CIRCUMSTANCE WOULD CHRYSLER PAY FOR THAT AS IT COST TOO MUCH. WHEN HE TOLD HER JUST THE DAY BEFORE HE SPOKE WITH MARK AND HE SAID HE WOULD DO THE GOOD WILL REPLACEMENT SHE SAID NO WAY. I THEN MET WITH MY GEICO ADJUSTER AND HE ALSO SAID THEY WOULD NOT COVER IT AS IT IS A MANUFACTURERS DEFECT. HE TOOK PICTURES AND GAVE ME HIS REPORT, WHICH STATES IT IS A MANUFACTURERS DEFECT, HE ADVISED ME TO SUE CHRYSLER. I CALLED CHRYSLER MYSELF ON 6/18/08 SPOKE WITH RICHARD WHO WAS VERY RUDE, ABRUPT, AND INDIFFERENT AND TOLD ME TO DO WHAT I HAD TO DO BUT HE WAS NOT GOING TO HELP ME. TO SUM THIS LETTER UP I HAVE CONTACTED THE FLORIDA ATTORNEY GENERAL?S OFFICE AND FILED A COMPLAINT. THEY HAVE BEEN VERY HELPFUL, PUTTING ME IN THE IN TOUCH WITH WHO I NEED TO HELP ME. *TR