NHTSA Complaint #10231465 — 2002 FORD EXPLORER SUSPENSION

Complaint Details

ODI Number	10231465
Vehicle	2002 FORD EXPLORER
Component	SUSPENSION
Date of Incident	June 17, 2008
Date Filed	June 18, 2008
Mileage	52,120 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

SEVERE WHEEL BEARING ISSUES SINCE DAY ONE. HUB ASSEMBLY MADE LOUD NOISE AND THE WHEELS MAY HAVE FELL OFF BECAUSE OF POOR DESIGN OF BEARING ASSEMBLY. MATHEWS FORD ASSURED US IT WAS NORMAL FOR 4X4 EXPLORERS TO MAKE SUCH NOISE, AND HAVE NOT REVISITED THE PROBLEM FROM 2002 UNTIL NOW. BEARINGS WERE CHECKED ON ROUTINE MAINTENANCE ON JUNE 17 2008 AND WERE FOUND TO BE FAILING ACCORDING TO MATHEWS FORD MECHANIC. AT 52,000 MILES THE FRONT WHEEL BEARINGS AND SPINDLE WERE REPLACED DUE TO THIS DEFECT. *TR

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