NHTSA Complaint #10231333 — 2004 FORD EXPLORER LATCHES/LOCKS/LINKAGES

Complaint Details

ODI Number	10231333
Vehicle	2004 FORD EXPLORER
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	June 2, 2008
Date Filed	June 17, 2008
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I OWN A 2004 FORD EXPLORER 4X4 XLT. I OPENED THE TOP PORTION OF THE HATCH AND 100+ LBS. CAME CRASHING ON MY HEAD. (THE WEIGHT IS FROM MORE THAN JUST GLASS.) I AM PREGNANT AND ALMOST PASSED OUT ON MY CONCRETE DRIVE. THE LEFT HINGE BROKE OFF AND OBVIOUSLY DID NOT SUPPORT THE WEIGHT ANYMORE. I WAS TOLD THERE WAS NOT A RECALL AND WAS GIVEN A $500.00 BILL. I STILL BELIEVE THIS IS A SAFETY ISSUE AND THERE WAS NOTHING I COULD HAVE DONE TO WARRANT IT FALLING ON MY HEAD. I GUESS MY QUESTION IS, "WHEN DOES A SAFETY ISSUE BECOME A RECALL?" *TR

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Other LATCHES/LOCKS/LINKAGES Complaints

#10608114 — July 3, 2014 — THE REAR WINDOW LATCH ON THE RIGHT SIDE FACING THE VEHICLE BROKE OFF AND NEARLY CAUSED THE RIGHT SIDE TO ALSO BREAK. ...

#10405637 — June 8, 2011 — CONCERNING MY 2004 EXPLORER XLT. THE REAR HATCHBACK THAT OPENS THE BACK WINDOWS HAS A BROKEN LATCH. I AM VERY UP...

#10401329 — May 17, 2011 — A COUPLE OF WEEKENDS AGO, THE PASSENGER SIDE HINGE ON OUR REAR WINDOW HATCH BROKE. MY MOM OPENED THE BACK WINDOW HATC...

#10369258 — December 5, 2010 — I HAVE HAD MY 2004 FORD EXPLORER FOR 3 YEARS NOW. TODAY I WENT TO OPEN MY REAR HATCH AND THE WINDOW HINGES JUST BROKE...

#10368031 — November 28, 2010 — TAILGATE WINDOW HINGES FAILED ON 2004 FORD EXPLORER. THE WINDOW FELL OUT AND DAMAGED THE LIFT STRUTS. I WAS NOT INJUR...

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