NHTSA Complaint #10230384 — 1997 FORD EXPEDITION

TL*THE CONTACT OWNS A 1997 FORD EXPEDITION. THE CONTACT STATED THAT THERE WAS A DEFECT RECALL ON THE CRUISE CONTROL UNIT IN HIS VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO BE SERVICED FOR THE RECALL REPAIR. AFTER THE REPAIR WORK WAS PERFORMED, THE CRUISE CONTROL DEVICE DID NOT OPERATE. THE CONTACT STATED THAT THE CRUISE CONTROL WAS OPERATING NORMALLY PRIOR TO THE REPAIR. THE AUTHORIZED DEALER STATED THAT THE CRUISE CONTROL NEEDED TO BE REPLACED. THE CONTACT WAS DISPLEASED ABOUT THE ADDITIONAL COSTS NEEDED FOR THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN AND RECALL NUMBER WERE UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 29,000.