NHTSA Complaint #10229652 — 2004 BMW X5 LATCHES/LOCKS/LINKAGES

Complaint Details

ODI Number	10229652
Vehicle	2004 BMW X5
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	May 29, 2008
Date Filed	June 2, 2008
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

ON MAY 21, 2008, I REPORTED A PROBLEM REGARDING MY BMW X5 HAVING A DOOR FAILURE PROBLEM REGARDING THE ELECTRONIC SYSTEM. ON MAY 29, 2008 I WAS IN A MOTOR VEHICLE ACCIDENT. THE ACCIDENT WAS NOT MY FAULT. I WAS HIT FROM BEHIND. MY SON AND I WERE INJURED. I HAD TO BE EXTRACTED FROM THE VEHICLE. THE EMERGENCY PERSONAL COULD NOT OPEN THE PASSENGER DOOR TO REMOVE ME FROM THE VEHICLE. THEY HAD TO GO THROUGH THE BACK SEAT. I HAD COMPLAINED TO YOU AND BMW REGARDING THE SAFETY HAZARD OF THIS VEHICLE. BMW WAS SLOW TO REPLY. THE ORIGINAL REPLY WAS THAT I DIDN'T PROVIDE A CLEAR EXPLANATION REGARDING THIS ISSUE. SO, I COMPLAINED AGAIN. THERE RESPONSE WAS UNTIMELY AND THIS ENTIRE SAFETY ISSUE HAS RESULTED IN A VERY TRAUMATIC EXPERIENCE. I HAD ADVISED YOU AND BMW THAT THIS WAS A SAFETY ISSUE. NO ONE RESPONDED IN A TIMELY MANNER. HOW MANY MORE FAMILIES WILL HAVE TO EXPERIENCE THIS TYPE OF TRAUMA BEFORE YOU RECALL THIS VEHICLE? WHAT ARE YOU GOING TO DO ABOUT THIS? THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED. *TR

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