NHTSA Complaint #10228662 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10228662
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 19, 2005
Date Filed	May 22, 2008
Mileage	12,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

FORD EXPLORER 2004 - BOUGHT BRAND NEW IN 2004 MY FORD EXPLORER STARTED HAVING SHIFTING PROBLEMS AFTER 1 YEAR I BOUGHT IT. FORD DEALER FIXED IT BECAUSE IT WAS UNDER WARRANTY. THEY CLAIMED THAT IT WAS THE TRANSMISSION SOLENOID. I AM HAVING THE SAME ISSUE 1 YEAR AFTER THE FIX WAS MADE AND WENT BACK TO THE DEALER. THEY SAID THAT THE CAR IS NOT UNDER WARRANTY ANYMORE AND IT WILL COST ME AROUND 1400 DOLLARS TO FIX IT. I DID NOT HAVE THEM FIX IT AND FIGURED THAT I CALL FORD CUSTOMER SERVICE TO GET THIS FIXED FOR FREE. THAT DID NOT GET ME ANYWHERE. THIS WAS BACK IN 2006 OR 2007 AND I AM STILL HAVING THIS ISSUE. THIS IS A MECHANICAL HAZARD BECAUSE A FAILED TRANSMISSION DRIVING ON A FREEWAY CAN CAUSE ACCIDENT. I HAVE A WIFE, A 4 YEAR OLD AND A 1 YEAR OLD AND ALWAYS FEAR FOR THEIR SAFETY WHILE DRIVING THE VEHICLE WITH THEM. *TR

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