NHTSA Complaint #10227494 — 2003 FORD FOCUS ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10227494
Vehicle	2003 FORD FOCUS
Component	ENGINE AND ENGINE COOLING
Date of Incident	May 9, 2003
Date Filed	May 12, 2008
Mileage	114,860 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I HAD A CRACK IN THE COOLANT RESERVOIR THAT I TOOK TO GET REPAIRED. I DROVE MY CAR THERE, TURNED THE CAR OFF WHILE WAITING FOR THE CUSTOMER IN FRONT OF ME TO PULL UP. I TURNED THE CAR BACK ON AND PULLED IT UP TO WHERE THE SERVICEMAN WAS WAITING. I TURNED THE CAR OFF. I GAVE THEM MY INFORMATION. THE SERVICEMAN THEN TOOK MY CAR, STARTED IT, AND DROVE IT INTO THE SERVICE BAY. THEY DID THE WORK ON THE CAR AND THEN WITHOUT WARNING THE IGNITION WOULD NOT TURN OVER. THEY TRIED AND TRIED. IT WOULDN'T TURN. I HAD ABSOLUTELY NO WARNING OR ANYTHING THAT THERE WAS A PROBLEM. I WENT TO THE FORD DEALER AND ASKED THEM HOW THIS HAPPENS, IF IT HAPPENED OVER TIME, OR WHAT. THE GUY TOLD ME THAT IT COULD HAPPEN AT ANY TIME AND THEN IT WOULD COST $400 TO GET REPAIRED. JUST OUT OF THE BLUE WITHOUT WARNING HE SAID THAT THE IGNITION COULD GO OUT! I TOOK THE CAR TO ANOTHER MECHANIC AND HE ONLY HAD TO REPAIR THE IGNITION SWITCH AT VIRTUALLY HALF THE PRICE USING FORD DEALER PARTS! IT DOESN'T MAKE ANY SENSE THAT SOMETHING AS VITAL AS THE IGNITION CAN JUST STOP AT ANY TIME! *TR

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