NHTSA Complaint #10226977 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10226977
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	April 26, 2008
Date Filed	May 7, 2008
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I HAVE A 2004 FORD EXPLORER. ABOUT TWO WEEKS AGO, I WENT TO SHIFT FROM PARK TO REVERSE SO I COULD BACK OUT OF MY DRIVEWAY. THE GEAR SHIFTER BROKE OFF IN MY HAND. IT WAS DANGLING BY SOME SORT OF CORD. I COULD NOT SHIFT INTO PARK, AND COULD NOT GET THE KEY OUT OF THE IGNITION. I HAD TO LEAVE THE CAR IN NEUTRAL AND PUT THE PARKING BRAKE ON. I'VE HAD THREE MECHANICS LOOK AT IT, AND ALL OF THEM SAID THIS IS NOT SOMETHING THAT SHOULD BREAK. IT IS GOING TO COST ME $1100 TO FIX, BECAUSE A WHOLE NEW STEERING COLUMN HAS TO BE ORDERED FROM FORD. I CONTACTED FORD VIA EMAIL, AND THEY ARE NOT ISSUING A RECALL AT THIS TIME, WHICH I THINK IS UNACCEPTABLE GIVEN HOW COMMON THIS PROBLEM IS. *TR

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