NHTSA Complaint #10225883 — 2001 LEXUS RX300

TL*THE CONTACT OWNS A 2001 LEXUS RX300. THE CONTACT PULLED INTO HER DRIVEWAY AND ATTEMPTED TO PLACE THE VEHICLE INTO REVERSE, BUT WAS UNSUCCESSFUL. PRIOR TO THIS FAILURE, WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO JERK AND THE GEARS WOULD NOT SWITCH PROPERLY. THE VEHICLE WAS TOWED TO A MECHANIC AND THEY REPLACED THE FRONT PASSENGER SIDE CV JOINT IN 2007. AFTER BEING TOWED TO HIS FACILITY, THE MECHANIC DIAGNOSED THE DRIVER SIDE CV JOINT, BUT FOUND THAT WAS NOT THE CAUSE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. WHEN SHE CALLED LEXUS, THEY STATED THAT THE VEHICLE HAD TO BE TOWED TO THEM IN ORDER TO BE DIAGNOSED. THE LEXUS DEALER WAS 35 MILES AWAY. THE FAILURE MILEAGE WAS 109,000. UPDATED 09/16/08 *BF UPDATED 09/22/08. *JB