NHTSA Complaint #10225521 — 2004 GMC SIERRA

ON THREE SEPARATE OCCASIONS, MY DASH CLUSTER IN MY 2004 GMC SIERRA 1500 HAS GONE OUT. THE 1ST TIME WAS ONLY FOR ABOUT AN HOUR, BUT THE SECOND TIME, IT WAS OUT FOR OVER 2 WEEKS, I CONTACTED A DEALER, AND THEY TOLD ME TO CHECK THE FUSES, WHICH I DID, BUT THEY WERE FINE, AFTER IT CAME BACK ON, I RECEIVED A LETTER FROM GM STATING THAT THERE WAS A PROBLEM WITH THE CLUSTERS, BUT THEY WERE ONLY COVERING THEM IF THE VEHICLE WAS STILL IN WARRANTY, WELL BY THIS TIME, MY VEHICLE WAS 800 MILES OUT OF WARRANTY(BUT IF I HAD KNOWN WHEN IT WAS OUT, I WAS STILL IN WARRANTY AT THAT TIME), ANYWAY, NOW THE CLUSTER IS OUT FOR THE THIRD TIME, AND GM REFUSES TO FIX THE PROBLEM. I HAVE SPOKE TO THEM SEVERAL TIMES, AND SINCE I AM OUT OF WARRANTY, THEY REFUSE TO DO ANYTHING, EVEN AFTER MAKING ME TAKE IT TO A DEALER TO HAVE IT DIAGNOSED, WHEN THEY KNEW IT WAS OUT OF WARRANTY. MY OWNER'S MANUAL EVEN STATES IT IS A SAFETY ISSUE TO RUN THE VEHICLE WITHOUT A WORKING CLUSTER, AND I WOULD LIKE GM TO FIX SOMETHING THAT THEY KNOW IS BAD, ON MULTIPLE YEAR VEHICLES. *TR