NHTSA Complaint #10225322 — 2000 SUBARU OUTBACK

2000 SUBARU OUTBACK 2.5L (91,235MI)- AFTER OWNING THE VEHICLE 1YR AND DRIVING ONLY 11K MI, IN WHICH DURING THE YEAR MAINTENANCE INCLUDED OIL CHANGES AND BRAKES, SYMPTOMS BEGAN TO OCCUR SUCH AS: CONSTANT SMELL OF COOLANT DRIFTING INTO THE CAR, OCCASIONAL TEMPERATURE SPIKES (EVEN WITH COOLANT IN THE RADIATOR) AND RARE SIGNS OF SMOKE FROM THE EXHAUST. AFTER THE 2ND RANDOM SPIKE IN TEMP, I TOOK THE VEHICLE TO NORTH COUNTY SUBARU. THEY DIAGNOSED THAT THERE ARE 2 LEAKING HEAD GASKETS AND CLAIMED THERE IS A "CAMPAIGN FOR RECALL" ON HEAD GASKETS BETWEEN YEARS OF 99-2002, AS WELL AS A PREVIOUS RECALL TO REMEDY THE COOLANT ODOR. SUBARU ASSIGNED A CASE NUMBER BUT SUBARU HAS NOT OFFERED TO HONOR THE CAMPAIGN NOR HAS PHONE CONVERSATIONS PRODUCED ANY RESULTS THUS FAR. PLEASE HELP AS THEY WANT TO CHARGE ME TO FIX THE HEAD GASKETS WHEN THEY KNOW THE CAR WAS MANUFACTURED WITH A DEFECT. MANY, MANY WEBSITES AND COMPLAINTS ON THE SAME SITUATION. IMPORTANT NOTE: I HAVE BEEN IN CONTACT WITH PREVIOUS OWNER WHO TOLD ME WHICH DEALER SERVICED THE VEHICLE THROUGHOUT ITS LIFETIME AND ADVISED SUBARU OF THIS. *TR