NHTSA Complaint #10224281 — 2007 TOYOTA YARIS

TO WHOM IT MAY CONCERN: MY NAME IS [XXX] ,RESIDENT OF GURABO, PUERTO RICO. THE REASON OF THIS LETTER IS BECAUSE I HAVE A BIG PROBLEM AND I NEED TO KNOW HOW YOU CAN HELP ME. I AM PROPRIETOR OF A CAR TOYOTA YARIS OF YEAR 2007, CLEAR GREEN COLOR. AT DAWN OF THE PAST MONDAY MARCH 17, 2008 THE CAR CAUGHT FIRE IN MY RESIDENCE APPARENTLY BY A SHORT CIRCUIT. THE VEHICLE ALREADY TURNED A YEAR SINCE I BOUGHT IT AND HAS LESS THAN 10,000 MILES. I PROCEED TO MAKE A CLAIM TO THE INSURANCE AGENCY. THE INSURANCE COMPANY SENT A ELECTROMECHANICAL EXPERT TO VERIFY MY CAR ON APRIL 8, 2008. THE ELECTROMECHANICAL EXPERT VERIFIED THE CAR, BUT HE CANNOT DETERMINATE FROM WHERE THE FAILURE CAME, BECAUSE THE VEHICLE CAUGHT FIRE BY THE PART AIRBAG OF THE PASSENGER AND BY THE LATERAL CENTER OF THE SIDE OF THE DRIVER. THAT WAS, TWO ISOLATE FIRES. THE ELECTROMECHANICAL DETERMINED THAT IT WAS A FACTORY DEFECT BECAUSE THE VEHICLE NEVER HAS BEN TAKEN TO THE DEALER WHERE I BOUGHT IT NOR HAS BEEN ALTERED SINCE THE VAHICLE IS NEW OF FACTORY. THEREFORE, THE ELECTROMECHANICAL EXPERT DETERMINED THAT IT A FAULT OF THE MANUFACTURER. BY SUCH REASON, I LET KNOW MY CASE TO KNOW IN WHAT FORM SOMEONE CAN HELP ME. I AM A DISABLED PERSON THAT I NEED AN AUTOMOBILE TO ATTEND CONTINUOUS MADICAL APPOINTMENTS AND THE INSURANCE COMPANY INFORMED ME THAT THEY CANNOT MAKE ME ANY REIMBURSEMENT BY THE MONNEY ALREADY PAID BY AN ENTIRE YEAR AND IN ADDITION, THEY INFORMED ME THAT I MUST CONTINUE PAYING THE VEHICLE UNTIL AS MUCH THE INSURANCE SETTLES THE ACCOUNT TO THE BANK. I UNDERSTAND THAT THIS IS NOT FAIR AND THAT I NEED ANY HELP FROM YOU TO SOLVE THIS MATTER AS SOON AS POSSIBLE SINCE I HAVE LOST MANY MEDICAL APPOINTMENTS BEACUSE I HAVE NO TRANSPORTATION. WAITING FOR ANY NEWS FROM YOU, I REMAIN, SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR