NHTSA Complaint #10223754 — 2005 FORD FREESTYLE

THE REAR CARGO AREA ON MY 2005 FORD FREESTYLE BEGAN TO LEAK SHORTLY AFTER THE PURCHASE FROM BOB BELL FORD. IT HAS BEEN IN AND OUT OF THE DEALER 4 OR 5 TIMES. THEY KEEP IT FOR A WEEK OR MORE. REPLACE THE CARPET. REMOVE THE MOLD THAT HAS BEGUN TO GROW IN THE REAR CARGO AREA. REPLACED THE CARPETS AND MASK THE SMELL WITH DEODORIZER. THE WORK IS ALWAYS PERFORMED BY A SUB-CONTRACTOR HIRED BY FORD. THE COMPANY VISITS THE DEALER HERE IN MARYLAND TWICE A WEEK, WHICH MAKES YOU WONDER HOW BAD THE FORD PRODUCTS ARE. THE PAPERWORK IS WRITTEN SO THAT YOU CAN'T TELL WHAT REPAIRS IF ANY ARE EVER CONDUCTED. THE DEALERS PAPERWORK PROVIDES LITTLE OR NO DETAIL AND WHEN ASKED ABOUT THE REPAIRS, THE SERVICE WRITER ACTS AS IF YOU ARE BOTHERING HIM FOR THE DETAILS. OF COURSE THE VEHICLE HAS RETURNED TO THE DEALER AGAIN FOR MORE WATER LEAKS. THE FORD CORPORATE COMPLAINT OFFICE HAS BEEN CONTACTED REGARDING THE PROBLEM. THEY ACT AS IF THIS HAS NEVER HAPPENED BEFORE. WE WERE ADVISED THAT SOMEONE WOULD CALL US BACK IN TWO DAYS. BOTH OFFICE AND HOME NUMBERS HAVE BEEN PROVIDED TO FORD IN HOPES OF A REAL CONTACT WITH SOMEONE THAT CAN FIX THE PROBLEM. SO THEY KEEP CALLING THE HOUSE AND LEAVING A MESSAGE. YET THEY WILL NOT RETURN THREE VOICE MAIL MESSAGES THAT I LEFT TODAY. FORD DID OFFER AN EXTENDED WARRANTY, BUT AS SOON AS THEY OFFERED IT THEY STATED THEY COULDN'T MAKE THE OFFER AND IT WOULDN'T COVER THE WATER LEAK ANYWAY. HOW STUPID. WE ARE VERY FRUSTRATED WITH BOB BELL FORD, FORD AND THE LOCAL GLASS REPAIR COMPANY. WE KNOW THAT THIS PROBLEM EXISTS FOR MANY FREESTYLE OWNERS CROSSING SEVERAL YEARS 2005-2007. SO WHY CAN'T FORD FIGURE OUT HOW TO FIX IT. OUR WARRANTY EXPIRES THIS MONTH. WHERE DO WE TURN NEXT? *TR