NHTSA Complaint #10223564 — 1999 FORD STRIPPED CHASSIS

TL*THE CONTACT OWNS A 1999 FORD STRIPPED CHASSIS. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007. SHE CALLED THE DEALER IN OCTOBER OF 2007 TO HAVE THE VEHICLE REPAIRED AND A REPRESENTATIVE FROM THE LOCAL DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE REPRESENTATIVE FURTHER STATED THAT THEY WOULD NOTIFY HER WHEN THE PARTS ARRIVE. SHE DID NOT HAVE THE CRUISE CONTROL SWITCH DISCONNECTED AT THE TIME, INSTEAD SHE MANUALLY DISCONNECTED THE BATTERY. SHE CALLED THE MANUFACTURER IN MARCH OF 2008 AND WAS INFORMED THAT THE PARTS WERE AVAILABLE. SHE THEN CALLED HER LOCAL DEALER BACK AND THEY ADVISED HER THAT THEY STILL HAD NOT RECEIVED THE PARTS FROM THE MANUFACTURER. THE CONTACT ATTEMPTED TO CALL OTHER DEALERS; HOWEVER, THEY WERE AT LEAST TWO HOURS AWAY. THERE HAD BEEN NO FAILURE TO DATE. THE ENGINE SIZE, NUMBER OF CYLINDERS, RECALL NUMBER, AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 30,000.