NHTSA Complaint #10223103 — 2002 FORD EXPLORER

I BOUGHT THIS VEHICLE WITH 34,000 MILES ON IT IN 2003 AND STILL HAVE IT. BEFORE THE FACTORY WARRANTY WAS UP AT 36,000 MILES AND HAD AN ISSUE WITH THE TRANSMISSION AND TOOK IT IN TO THE DEALERSHIP. THEY SAID THERE WAS A PROBLEM WITH THE TRANS AND THAT THEY WOULD FIX IT. WITHIN A YEAR LATER I HAD THE SAME PROBLEM AND TOOK IT BACK TO THE SAME DEALER AND THEY FIRST SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT. I COULDN'T DO WITHOUT A VEHICLE SO I HAD NO CHOICE BUT TO TAKE IT BACK. ONCE AGAIN THE PROBLEM OCCURRED AND I TOOK IT BACK. THIS TIME THEY DID A COMPLETE REHAUL OF THE TRANS AND SAID EVERYTHING SHOULD BE FINE. THEY WANTED TO CHARGE ME ABOUT 900 DOLLARS BECAUSE THERE WAS NO MORE WARRANTY ON IT AND THE YEAR WARRANTY THEY GAVE ME ON THE FIRST JOB HAD EXPIRED. LUCKILY THEY WORKED WITH ME AND ONLY CHARGED ME A DEDUCTIBLE OF 100. I SHOULD HAVE KNOWN BETTER THAT THERE WAS A REASON A 1 YEAR OLD CAR WITH 34K MILES ON IT WAS TRADED IN AND AFTER THIS INCIDENT I FOUND OUT. CURRENTLY THE CAR HAS 107,000 MILES ON IT AND THE SAME PROBLEM STILL OCCURS AND I JUST DON'T WANT TO TAKE IT IN TO SEE WHAT EXACTLY IS THE PROBLEM BECAUSE LABOR ALONE JUST TO LOOK AT IT WILL COST OVER 100 DOLLARS. I AM EXTREMELY DISAPPOINTED IN FORD AND I JUST FOUND ABOUT THIS SITE BECAUSE I WAS ONLINE LOOKING UP A PANEL FOR THIS SAME VEHICLE AND NOTICED I AM NOT THE ONLY ONE WHO HAS THIS SAME PROBLEM. THANK YOU FOR YOUR TIME. *TR