NHTSA Complaint #10222159 — 2001 SAAB 9-5

ELECTRICAL SYSTEM:IGNITION:MODULE issue reported to NHTSA

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Complaint Details

ODI Number	10222159
Vehicle	2001 SAAB 9-5
Component	ELECTRICAL SYSTEM:IGNITION:MODULE
Date of Incident	March 14, 2008
Date Filed	March 24, 2008
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

COMPLAINT IS THAT SAAB USA HAS DECLINED TO REPLACE/REIMBURSE THE COST OF THE IDM/DIC WHICH FAILED ON OUR 2001 SAAB 9-5 V-6 VIN # . THIS WAS A RECALL BY NHTSA IN 2006. (NHTSA CAMPAIGN # IS 05V399000) SAAB USA DENIED THIS REPAIR AS THEIR DATA BASE DID NOT INCLUDE THIS VIN #. (THIS SERVICE REQUEST # TO SAAB USA IS 17613448567) THE FINAL DECISION ON THIS FROM SAAB USA CAME FROM AN UN-NAMED SUPERVISOR AT 1-866-790-5600 EXT # 31078. THE COST FOR THIS REPAIR WAS $677.50, INCLUDING $70.00 FOR TOWING TO A NEARBY FOREIGN AUTO REPAIR FACILITY. FROM EXHAUSTIVELY SEARCHING THE INTERNET AND ALSO PROVIDED TO ME BY THE REPAIR FACILITY, THE SERIAL NUMBERS OF THE DEFECTIVE IDM/DIC WERE FOUND. THE FAULTY UNITS FOR A V-6 ENGINE ARE C048743 THROUGH C073404. THE SERIAL # FROM THIS VEHICLE THAT FAILED IS C061858. THIS INFORMATION WAS ALSO GIVEN TO THE SUPERVISOR AT SAAB USA (MESSAGE-RECORDING), BUT HAS NEVER RESPONDED TO THIS ADDITIONAL FINDING AND CONTINUED CLAIM FOR COST REIMBURSEMENT. YOUR ASSISTANCE IS REQUESTED ON THIS MATTER. FROM INTERNET INFO, OTHERS HAVE BEEN SIMILARLY "STONEWALLED" BY SAAB USA COMPLIANCE TO YOUR ORDER. *TR

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