NHTSA Complaint #10221276 — 2004 DODGE RAM 2500

SUSPENSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number 10221276
Vehicle 2004 DODGE RAM 2500
Component SUSPENSION
Date of Incident
Date Filed
Mileage 25,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed Yes
State OK

Consumer Description

I HAVE HAD SEVERAL PROBLEMS WITH THE FRONT END OF MY 2004 DODGE RAM 2500 3/4 TON FOUR WHEEL DRIVE RANGING FROM POOR RIDE (SHAKING AND SHIMMYING), TIRE WEAR, AND SEVERAL GEARBOXES BEING REPLACED. I ORIGINALLY TOOK IT IN WITH 35,000 MILES ON IT TO THE DEALERSHIP AND THEY TOLD ME THE PROBLEM WAS DUE TO THE TIRES BEING OUT OF BALANCE AND THAT THE TIRE WERE WORE WRONG CAUSING THE SHIMMY FEELING. NOW, TWO YEARS LATER THE TIRES ON THE RIGHT SIDE ARE DESTROYED, SO I TOOK IT BACK TO THE DEALER AND THEY TOLD ME IT NEEDED AN ALIGNMENT. I TOOK IT TO LOCAL TIRE COMPANY TO HAVE NEW TIRES AND AN ALIGNMENT DONE AND THEY INFORMED ME THAT THE UPPER AND LOWER BALL JOINTS THE NEED TO BE REPLACED ALONG WITH ONE TIE ROD AT 52,000 MILES, COSTING $1,500 FOR THE WORK ON THE FRONT END AND $900 FOR TIRES. FOR A VECHICLE THAT HAS NEVER BEEN ABUSED OR SERIOUSLY TAKEN OFF-ROAD THIS IS RIDICULOUS. *TR

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