NHTSA Complaint #10221209 — 2004 CHRYSLER PACIFICA

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT NOTICED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. SUBSEQUENTLY, THE CONTACT'S MECHANIC MONITORED THE LIGHT FOR APPROXIMATELY ONE WEEK. THE MECHANIC WAS ABLE TO RETRIEVE A SERVICE BULLETIN, AND THE CODE INDICATED THAT WHEN A CONSUMER PLACED 12 GALLONS OF FUEL OR LESS IN THE VEHICLE, THE CHECK ENGINE LIGHT WOULD ILLUMINATE. THE CONTACT HAD TO PAY $70 TO HAVE THE ENGINE RESET. HE CONSULTED CHRYSLER INITIALLY FOR REIMBURSEMENT, BUT THEN FOR AN EXPLANATION AS TO WHY THE FEATURE CAUSED THE LIGHT TO ILLUMINATE. CHRYSLER RESPONDED THAT THE VEHICLE WAS OUT OF WARRANTY AND THEY DENIED HIS REQUEST FOR REIMBURSEMENT. HE INFORMED THE DEALER THAT THE VEHICLE DID NOT MALFUNCTION BECAUSE, AS HE WAS INFORMED, THE VEHICLE WAS SUPPOSED TO PERFORM IN THAT MANNER. THEREFORE, THE WARRANTY WAS NOT AN ISSUE. THE VIN, PURCHASE DATE, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE WAS 64,500 AND FAILURE MILEAGE WAS 64,000.