NHTSA Complaint #10220711 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10220711
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 1, 2007
Date Filed	March 10, 2008
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NV

Consumer Description

THE BODY PANEL BELOW THE BACK WINDOW IS CRACKED FOR NO REASON WHEN I TOOK MY TRUCK INTO A FORD DEALER THEY SAID THAT IS NORMAL AND FORD KNEW ABOUT THE PROBLEM AND THERE ISN'T ANYTHING THEY COULD DUE. SO I CALLED THE FORD SERVICE NUMBER IN MY FORD HANDBOOK AND THE MANAGER CONFIRMED THEY KNEW ABOUT THE PROBLEM BUT ITS NOT A RECALL OUT BECAUSE ITS NOT A MAJOR PROBLEM AND IF I WANTED IT FIXED I WOULD HAVE TO PAY. SO I ALSO ASKED ABOUT THE TRANSMISSION FAILURE RATE AND I WAS ALSO TOLD THEY KNEW ABOUT THAT TOO (THE TRANSMISSIONS FAIL UNDER 100,000 MILES) BUT THERE ISN'T A RECALL AND I WOULD HAVE TO PAY TO GET THE TRANSMISSION FIXED AS WELL. *TR

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