NHTSA Complaint #10220530 — 2000 BUICK LESABRE

TL*THE CONTACT OWNS A 2000 BUICK LESABRE. IN OCTOBER OF 2005, THE FRONT DRIVER SIDE WINDOW DROPPED AND WOULD NOT ROLL BACK UP. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT A PLASTIC CUPLIN FAILED. THE VEHICLE WAS REPAIRED BY HER SON. THE CONTACT WROTE A COMPLAINT LETTER TO THE MANUFACTURER AND NEVER RECEIVED A RESPONSE. IN AUGUST OF 2007, THE WINDOWS BEGAN TO MAKE A GRINDING SOUND WHEN THEY WERE OPENED OR CLOSE. THE FAILURE OCCURRED WITH ALL FOUR WINDOWS, BUT WAS WORSE WITH THE TWO REAR WINDOWS. SHE CALLED GM AND WAS INFORMED THAT THEY WOULD INVESTIGATE THE FAILURE, BUT THEY NEVER CALLED HER BACK. MONTHS LATER, GM CALLED AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 98,565 AND CURRENT MILEAGE WAS 147,000.