NHTSA Complaint #10220006 — 1993 FORD E-150

FORD RECALL 05S28 OF THE SPEED CONTROL DEACTIVATION SWITCH. I WAS CONTACTED BY FORD TO BRING MY E-150 VAN IN FOR A RECALL ON MY SCDS. I TOOK THE VEHICLE IN QUESTION TO WADE FORD IN SMYRNA, GA. 30080. THEY DISCONNECTED THE SCDS AND SAID THAT THEY DIDN'T HAVE THE PARTS TO FIX THE PROBLEM AND IT WOULD BE OCT. BEFORE THEY WERE AVAILABLE. I HAVE WAITED PATIENTLY WHILE FORD TOOK THEIR TIME TO CORRECT THE PROBLEM. I HAVE CALLED EVERY MONTH TO GET MY VEHICLE REPAIRED AND FINALLY ON FEB. 29, 2008 I WAS TOLD BY DAVE CHANCE A SERVICE ADVISOR THAT THEY FINALLY HAD THE PARTS TO MAKE THE NECESSARY REPAIRS. THEY ASSURED ME THAT THEY HAD THE PARTS TO MAKE THE REPAIR AND I SET UP AN APPOINTMENT TO HAVE THE REPAIR DONE AND THEY TOLD ME THAT IT WOULD TAKE 1 TO 2 HOURS TO DO. MY APPOINTMENT WAS FOR MARCH 4, 2008 AT 8:00 AM. I ARRIVED AT THE SERVICE DEPARTMENT AT 7:45 AM AND WAS CHECKED IN AND TOLD THAT I COULD WAIT IN THEIR WAITING ROOM TILL THEY WERE DONE. AT 8:55 AM THE SERVICE ADVISOR DAVE CHANCE CAME IN TO TELL ME THAT HE WAS SORRY THAT THEY DIDN'T HAVE THE PARTS IN TO FIX THE SCDS AND THERE WAS NOTHING THAT THEY COULD DO. I WAS VERY UPSET WITH THESE PEOPLE AS I WAS GIVEN THE IMPRESSION AND THE NOTICE THAT THEY COULD REPAIR MY SCDS AT THIS TIME. I TOLD THEM THAT MY TIME WAS AS IMPORTANT TO ME AS THEIR TIME WAS TO THEM. THEY SAID THAT THEY WERE SORRY FOR THE INCONVENIENCE THAT IT CAUSED ME, AND WHEN I TOLD THEM THAT THEY SHOULD PAY ME THE SAME HOURLY RATE THAT THEY CHARGE TO WORK AN MY VEHICLE THEY SAID THAT THEY WOULD CHANGE MY OIL FOR ME FREE OF CHARGE. I FELT THAT THIS WAS A SLAP IN THE FACE AND THAT THEY COULD CARE LESS ABOUT MY TIME. *TR