NHTSA Complaint #10219463 — 2004 FORD EXPEDITION

TL*THE CONTACT OWNS A 2004 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE LOST POWER. THE WIRING HARNESS WAS REPLACED; HOWEVER, THE FAILURE CONTINUED A WEEK LATER. ON JANUARY 21, 2008, THE DEALER CONFIRMED THAT ONE OF THE HARNESSES WAS DEFECTIVE AND CAUSED THE ENGINE TO LOSE POWER. THE DEALER ALSO CONFIRMED THAT THE FAILURE WAS NOT RELATED TO A PREVIOUS CRASH THAT OCCURRED. THE MANUFACTURER IN THE CORPORATE DIVISION STATED THAT THE CONTACT WOULD BE REQUIRED TO PAY $2,700 TO REPLACE THE HARNESS, BUT LATER ADJUSTED THE PRICE TO $780. THE CONTACT'S CLAIM NUMBER WITH THE MANUFACTURER WAS 1386151017. THE CONTACT DOES NOT FEEL THAT HE SHOULD HAVE TO REPLACE A DEFECTIVE PART AT HIS OWN EXPENSE. HE ASKED IF THE PART WAS DEFECTIVE, BUT NO ONE HAS GIVEN HIM A RESPONSE. THE CONTACT ATTEMPTED TO DRIVE AT REDUCED SPEEDS TO PREVENT THE ENGINE FROM SHUTTING OFF WHILE DRIVING APPROXIMATELY 35 MPH. WHEN HE ATTEMPTED TO DRIVE 55 MPH, THE ENGINE LOST POWER. THE CONTACT WAS AWARE OF THE SAFETY RISK INVOLVED AND WAS REQUESTING SPECIFICS REGARDING HIS YEAR, MAKE, MODEL VEHICLE AND 4.6L ENGINE. THE DEALER INFORMATION WAS UNAVAILABLE. THE APPROXIMATE CURRENT MILEAGE WAS 66,000 AND APPROXIMATE FAILURE MILEAGE WAS 38,000.