NHTSA Complaint #10219168 — 2003 VOLKSWAGEN JETTA

DRIVERS SIDE HEAT SEATER FAILED ABOUT 2 MONTHS AGO. IT GOT HOTTER THAN NORMAL WHEN ON SETTING #3, I TURNED IT OFF, AND FROM THAT POINT ON IT DIDN'T WORK. TWO DAYS AGO, I HAD THE DRIVERS SIDE SEAT HEATER REPLACED AT THE KAISERSLAUTERN, GERMANY VW DEALERSHIP. WHILE DRIVING HOME FROM WORK, THE SEAT BECAME EXTREMELY HOT WHILE ONLY ON SETTING #2. IT WAS SO HOT, THAT I SMELLED SOMETHING BURNING, AND COULD NOT SIT DOWN WHILE DRIVING BECAUSE OF THE EXTREME PAIN TO MY BUTTOCKS. I REACHED DOWN WITH MY HAND TO CONFIRM THE HEAT AND ALSO BURNED MY HAND. NOTE THAT I WAS ONLY RUNNING THE SEAT HEATER ON LEVEL 2 OF 5 FOR APPROXIMATELY 5 MINUTES. UPON INSPECTION OF THE SEAT, THERE IS NOW A HARDENED PLASTIC FEELING AREA WHERE THE LEATHER ON THE SEAT WAS THE HOTTEST. HAD I NOT IMMEDIATELY TURNED OFF THE HEATER, IT IS VERY LIKELY THAT THE ENTIRE SEAT WOULD HAVE CAUGHT ON FLAMES. ADDITIONALLY, SINCE THIS OCCURRED WHILE DRIVING AND I WAS UNABLE TO PROPERLY SIT IN THE SEAT, AN ACCIDENT COULD MOST CERTAINLY HAVE OCCURRED ON THE SPOT. I IMMEDIATELY SPOKE WITH THE DEALERSHIP AND THEY SAID THEY WILL REPLACE THE HEATER BUT NOT THE SEAT. THEY SAY THE DAMAGE TO THE SEAT IS NOT EXTREME ENOUGH TO REPLACE THE ENTIRE THING. HOWEVER, I FEEL IT IS THEIR OBLIGATION TO REPLACE IT BECAUSE THE DAMAGE WAS CAUSED BY THEIR INSTALLATION OF A FACTORY ITEM THAT HAS ALREADY FAILED ONCE. *TR