NHTSA Complaint #10217958 — 1999 FORD EXPLORER

VEHICLE SPEED CONTROL:CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	10217958
Vehicle	1999 FORD EXPLORER
Component	VEHICLE SPEED CONTROL:CRUISE CONTROL
Date of Incident	July 1, 2007
Date Filed	February 13, 2008
Mileage	145,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NV

Consumer Description

I RECEIVED A RECALL LETTER FROM FORD MOTOR COMPANY IN JULY 2007 FOR A DEFECT IN THE CRUISE CONTROL OF MY 1999 FORD EXPLORER. PER THE RECALL INSTRUCTIONS I TOOK THE VEHICLE TO THE LOCAL FORD DEALER, JONES WEST FORD IN RENO, NV. RATHER THAN FIX THE DEFECT, JONES WEST FORD DISCONNECTED THE RECALL AND SAID THEY WOULD CALL ME WHEN THE PARTS CAME IN. OVER THE NEXT SEVEN MONTHS, AND DESPITE FIVE CALLS, TWO VISITS TO THE DEALER AND TWO CALLS TO THE FORD CORPORATE CUSTOMER SERVICE, FORD HAS REFUSED TO CORRECT THE DEFECT. *TR

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