NHTSA Complaint #10217880 — 2004 NISSAN QUEST

I CURRENTLY LEASE A 2004 NISSAN QUEST. MY LEASE IS UP IN AUGUST 2008 AND MY TRANSMISSION BROKEN DOWN ON ME IN JANUARY 2008 @ 63,700 MILES. THE WARRANTY ON THE VEHICLE COVERS 5 YEARS OR 60,000 MILES. AS YOU CAN SEE, I AM OVER THE MILES BY 3,700 BUT THE PRODUCT SHOULD NOT HAVE BROKEN DOWN AT ONLY 4 YEARS OF AGE. EMMA LANCASTER (CUSTOMER SERVICE REP. NORTH AMERICAN) AND THE NISSAN CORPORATION WERE NOT HELPFUL IN SOLVING THIS PROBLEM OF REPLACING THE TRANSMISSION AT NO COST TO ME. AFTER WAITING 2 WEEKS FOR EMMA TO RETURN MY CALL WITH A STATUS OF THE SITUATION, SHE INFORMED ME THAT I MUST SUPPLY PROOF THAT I HAD ALL NECESSARY MAINTENANCE DONE ON MY VEHICLE. I THEN SUBMITTED RECEIPTS FROM INDEPENDENT STATION OWNERS INDICATING THAT ALL NECESSARY MAINTENANCE WAS PERFORMED. AFTER WAITING YET ANOTHER WEEK FOR AN ANSWER FROM EMMA AND NISSAN, EMMA INFORMED ME THAT NISSAN WOULD NOT PAY TO REPLACE MY VEHICLE BECAUSE I DID NOT HAVE MY VEHICLE SERVICED AT A NISSAN DEALERSHIP. HOWEVER, TWO WEEKS PRIOR EMMA LANCASTER ADMITTED TO ME THAT THE TRANSMISSION SHOULD NOT HAVE BROKEN DOWN AT THIS POINT IN TIME. END RESULT: I PAID $3,600 TO FIX A TRANSMISSION (WHICH TOOK ONE MONTH TO REPLACE AND REPAIR) AND PAID $1,200 TO LEASE A RENTAL CAR (ANOTHER $ AMOUNT THAT NISSAN WILL NOT REIMBURSE ME FOR) UNTIL THE TRANSMISSION ON MY QUEST WAS INSTALLED. ACCORDING TO NISSAN ALL PARTS OF THE 2004 QUEST ARE DISCONTINUED AND THEY HAD TO SEND OUT TO HAVE A NEW TRANSMISSION BUILT. I WILL NEVER LEASE OR PURCHASE ANOTHER NISSAN PRODUCT AND WILL SPREAD THE WORD TO OTHER CONSUMERS NOT TO PURCHASE ANY NISSAN VEHICLE. THE PRODUCTS ARE UNRELIABLE AND THE CUSTOMER SERVICE IS HORRID. *TR