NHTSA Complaint #10216870 — 2003 GMC SIERRA

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL issue reported to NHTSA

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Complaint Details

ODI Number	10216870
Vehicle	2003 GMC SIERRA
Component	ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Date of Incident	August 10, 2007
Date Filed	February 4, 2008
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	SC

Consumer Description

INSTRUMENT CLUSTER INOPERATIVE. 2003 GMC SIERRA PICK UP. RECEIVED A LETTER FROM GM AND DUE TO THE MILEAGE THEY WILL NOT REPAIR THE CLUSTER EVEN THOUGH THE VEHICLE IS WITHIN THE DATE RANGE. THE MILEAGE LISTED IS NOT REASONABLE SINCE THEY ONLY ALLOW 10K PER YEAR. THEY WERE CALLED WHEN I RECEIVED THE LETTER AT 104K AND NOW AT 111K THEY CAN ONLY APOLOGIZE FOR THE PROBLEM BUT NOT FIX IT UNDER WARRANTY. I FEEL IT IS A SAFETY ISSUE BUT THEY DO NOT. SO I AM HAVING IT FIXED FOR ALMOST 600 DOLLARS WITH NO HELP FROM GM. THIS SHOULD BE A RECALL SINCE THEY KNEW OF THE PROBLEM AND IT HAS OCCURRED ENOUGH TO WARRANT SENDING OUT LETTERS NOTIFYING THE OWNERS OF A POTENTIAL PROBLEM. *TR

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