NHTSA Complaint #10216861 — 2004 JEEP GRAND CHEROKEE

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER issue reported to NHTSA

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1 Injury Vehicle Towed

Complaint Details

ODI Number	10216861
Vehicle	2004 JEEP GRAND CHEROKEE
Component	SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Date of Incident	January 1, 2008
Date Filed	February 4, 2008
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE HEATED SEAT BURNED HER AND LEFT TWO BURN MARKS THROUGH THE LEATHER SEATS. SHE NOTICED THE DEFECT WHEN HOT SPOTS BEGAN TO COME THROUGH THE SEAT. SHE HAS UNKNOWINGLY BEEN BURNED FIVE TIMES. THE MANUFACTURER HAS NOT OFFERED ANY ASSISTANCE. THE DEALER STATED THAT THERE WAS NO RECALL FOR HER VIN NUMBER; HOWEVER, THERE IS A NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE FAILURE AND CURRENT MILEAGES WERE 38,000. UPDATED 02-19-08 *BF THE CONSUMER STATED AT THE SAME TIME THERE WAS A COMPLETE FAILURE OF THE HEATING SYSTEM INCLUDING THE DEFROSTER. CAUSING HAZARDOUS DRIVING CONDITIONS. UPDATED 02/19/08 *TR

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