NHTSA Complaint #10216662 — 2003 FORD EXPLORER

THE HINGES ON MY 2003 FORD EXPLORER BROKE WHILE OPENING THE LIFT GATE. I WANT TO THE DEALER TO HAVE FIXED. THEY CHARGED ME $323.55 TO REPLACE THE HINGES & STRUTS. LATER I FOUND OT THAT THERE WAS A RECALL FOR THIS EXACT ISSUE. I CONTACTED FORD AND THEY TOLD ME THAT EVEN THOUGH MY VEHICLE WAS BUILT DURING THE DATES LISTED IN THE RECALL IT WAS NOT BUILT AT A SPECIFIC PLANT. OF THE 955,000 VEHICLES COVERED UNDER THIS RECALL MY CAR (WHICH ACTUALLY HAD THE PROBLEM) WAS NOT COVERED. BELOW IS A COPY OF THE RECALL FROM YOUR OFFICE. I AM CERTAIN THAT I AM NOT THE ONLY OWNER FACING THIS ISSUE. FORD MOTORS NEEDS TO ACCEPT RESPONSIBILITY FOR DEFECTIVE PRODUCTS. I WOULD LIKE TO GO ON RECORD WITH THIS COMPLAINT STATING THAT THE RECALL BELOW BE AMENDED TO INCLUDE ALL 2003 FORD EXPLORERS REGARDLESS OF PLANT THAT BUILT IT. THE HINGES ARE BAD. FORD / EXPLORER 2002-2003 FORD / MOUNTAINEER 2002-2003 MANUFACTURER : FORD MOTOR COMPANY MFR'S REPORT DATE : SEP 09, 2004 NHTSA CAMPAIGN ID NUMBER : 04V442000 PE04045 NHTSA ACTION NUMBER: PE04045 COMPONENT: STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS POTENTIAL NUMBER OF UNITS AFFECTED : 955732 SUMMARY: ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK. CONSEQUENCE: IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR. *TR