NHTSA Complaint #10216370 — 2007 CHRYSLER PACIFICA

PURCHASED NEW 2007 CHRYSLER PACIFICA. AT APPROX. 1,000 MILES DRIVEN SHUDDERING OCCURRED INTERMITTENTLY BUT FREQUENTLY. RETURNED TO DEALER IN EARLY OCT. 2007. SAID COULD NOT DUPLICATE. PROBLEM STILL OCCURRED. RETURNED TO DEALER AGAIN A FEW DAYS LATER. TOLD WE HAD DEFECTIVE TORQUE CONVERTER. THE PART WAS ORDERED AND REPLACED IN NOV.2007. SHORTLY AFTER REPLACEMENT SHUDDERING RETURNED. AGAIN INTERMITTENT. USUALLY OCCURS BETWEEN 20-40 MPH AND OFTEN TIMES ON INCLINES. (SIMILIAR TO DRIVING OVER RUMBLE STRIPS) CONTINUED REPORTING THE PROBLEM AND RETURNING TO DEALER. OVER 6 TIMES NOW AS OF JAN.2008. EACH TIME THEIR RESPONSE IS THEY CANNOT DUPLICATE THE PROBLEM. OTHER ISSUES SUCH AS DRIVER'S SIDE SPEAKER NOT WORKING RIGHT, NOW IT'S ON THE 3RD ATTEMPT TO FIX. RECENTLY, THE PASSENGER SIDE MIRROR WAS STUCK IN PLACE AND CONTROLS WOULDN'T MOVE IT. THAT WAS FIXED. LEFT BLINKER STAYS ON INTERMITTENTLY. WHEN BROUGHT TO THEIR ATTENTION, THEY CLAIM THEY CANNOT DUPLICATE PROBLEM. CONTACTED CHRYSLER 2X IN JANUARY ESP. REGARDING TORQUE CONVERTER PROBLEM. DURING THE COURSE OF ALL THIS WE BECAME AWARE OF NUMEROUS OTHERS WHO HAVE SAME PROBLEM. ALSO READ TSB'S ISSUED PRIOR TO AND AFTER PURCHASE OF OUR VEHICLE. ONE STATES PROBLEM CANNOT BE DUPLICATED. YET, CHRYSLER'S RESPONSE IS THAT IF IT CANNOT BE DUPLICATED BRING IT TO ANOTHER DEALER! I TOLD THEM AT THIS POINT AND THE INFO. I GATHERED I DO NOT BELIEVE IT IS A DEALER PROBLEM, THEY HAVE A FAULTY PRODUCT.. I HAVE 3 YOUNG CHILDREN AND PURCHASED A VEHICLE TO HAVE A SAFE & RELIABLE VEHICLE. ONE OF MY CHIDLREN HAS EPILEPSY AND I NEVER NO WHEN SHE'LL NEED EMERGENCY CARE. I HAVE TRIED UNSUCCESSFULLY FOR MONTHS TO RESOLVE THIS PROBLEM, FIRST WITH THE DEALER & NOW WITH CHRYSLER. I AM NOT ONE TO FILE COMPLAINTS OR TAKE OTHER AVENUES, BUT THIS EXPERIENCE WITH CHRYSLER HAS LEFT ME NO ALTERNATIVE. TO DATE, MY VEHICLE HAS BEEN OUT OF SERVICE 11 DAYS. *CN