NHTSA Complaint #10216216 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10216216
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	November 7, 2007
Date Filed	January 27, 2008
Mileage	83,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NE

Consumer Description

PURCHASED '02 EXPLORER EDDIE BAUER BRAND NEW IN AUG '01. FROM BRAND NEW, EXPLORER WOULD NOT IMMEDIATELY ENGAGE WHEN STOPPED AT A LIGHT AND PRESSING THE GAS. AFTER MULTIPLE VISITS TO FORD, AND THEY COULDN'T FIND ANYTHING WRONG, THEY FINALLY GOT A SERVICE NOTICE THAT TOLD THEM HOW TO FIX IT. NOW AT JUST 86K MILES, YOUNG FOR GENTLY DRIVEN, FULLY MAINTAINED VEHICLES, I AM BEING TOLD THAT I NEED A NEW TRANSMISSION. O/D OFF LIGHT REPEATEDLY COMES ON, GOES OFF WHEN I TURN OFF THE EXPLORER. ALSO, STRANGE VIBRATIONS AT HIGHWAY SPEED (NOT ROUGH ROAD), AND LOUD/FIRM SHIFT IN AND OUT OF REVERSE. YESTERDAY O/D OFF LIGHT CAME ON WITH SERVICE ENGINE SOON. FORD SERVICE SAYS THAT I NEED A NEW TRANSMISSION FOR $3K+ AND THAT IT CAN GO OUT ANY DAY NOW. AFTER RESEARCH, THIS IS OBVIOUSLY A VERY COMMON ISSUE AND RELATED TO A DEFECTIVE TRANSMISSION, WHICH SHOULD NOT BE AN EXPECTED COST OF AUTO OWNERSHIP. HAVE NOT DECIDED WHO TO HAVE REPAIR IT YET. *TR

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