NHTSA Complaint #10215806 — 2002 FORD TAURUS

I HAVE A 2002 FORD TAURUS. ON THE EVENING OF JAN. 22, 2008 MY WIFE WAS LEAVING WORK WHEN SHE HEARD A LOUD THUMP, THE FRONT OF THE VEHICLE FELL DOWNWARD. SHE WAS UNABLE TO STEER, MOVE FORWARD OR REVERSE. HAVING TO MOVE THE VEHICLE, WE HAD IT TOWED TO A NEAR BY AUTO REPAIR STATION WHERE IT WAS THAN INSPECTED. NEEDING THE VEHICLE ASAP, THE TECHNICIAN CALLED THAT NIGHT TO INFORM US THAT THE DRIVERS FRONT COIL SPRING BROKE IN HALF AND THAT IT WAS WEDGE INTO THE WHEEL. AFTER FURTHER INSPECTION HE FOUND THAT THE PASS FRONT COIL SPRING WAS ALSO CRACKED. NEEDING THE VEHICLE, I HAD THEM DO THE REPAIRS WHICH INCLUDED COIL SPRINGS, STRUTS, DAMAGED SWAY BAR LINKS, AND BEARINGS FOR A TOTAL $ 810.84. WHEN I PICKED THE VEHICLE UP I WAS TOLD BY THE TECH THAT THE REAR SPRINGS ARE ALSO CRACKED AND SHOULD BE REPLACED ASAP. I WAS TOLD BY THE LOCAL DEALER THAT THERE WAS A RECALL ON THIS MATTER BUT ONLY ON THE 2001. WHY NOT THE 2002 AND WHAT CORRECTIONS WERE MADE? IT DOESN'T SEEM RIGHT THAT THE EXACT SAME ISSUE STILL OCCURS ON THE 2002 VEHICLE. I DID CONTACT FORD CUSTOMER SERVICE FOR HELP PAYING FOR THESE REPAIRS, BUT WAS TOLD THEY COULD NOT HELP ME. THANK GOD MY WIFE WAS NOT DRIVING ON THE HIGHWAY WHEN THE SPRING BROKE AND WEDGED IN THE WHEEL. *TR