NHTSA Complaint #10214611 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10214611
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	December 16, 2007
Date Filed	January 12, 2008
Mileage	67,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WI

Consumer Description

1 - TRANSMISSION SHIFTS HARD INTO REVERSE. STARTING HAPPENING AT APPROX. 11K MILES. TOOK TO DEALER TWICE UNDER WARRANTY TO HAVE REPAIRS MADE, BUT STILL SHIFTED HARD. ONE REPAIR AT 11K AND ONE REPAIR AT 34K. EACH TIME I WAS TOLD THAT THIS WAS 'NORMAL' BY DEALER (BERGSTROM FORD OF NEENAH). HOWEVER, AFTER REPEATED COMPLAINTS, DEALER (BERGSTROM FORD OF NEENAH) MADE REPAIRS THAT THEY BELIEVED WOULD HELP RESOLVE THE ISSUE. ISSUE NEVER WENT AWAY. 2 - COMPLETE TRANSMISSION FAILURE AT 67K. TRANSMISSION WOULD NOT SHIFT INTO REVERSE. COULD NO BACK OUT OF A PARKING STALL AT A RETAIL STORE. TOOK TO FORD DEALER (LES STUMPF FORD) AND GOT NO ASSISTANCE. VEHICLE IS OUT OF WARRANTY AND I HAD TO PAY FOR REPAIRS. ENTIRE TRANSMISSION NEEDED REPLACEMENT. NO ASSISTANCE FROM FORD TO MAKE REPAIRS. *TR

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