NHTSA Complaint #10214531 — 2005 JEEP GRAND CHEROKEE

SAFETY RECALL 2005 JEEP GRAND CHEROKEE/TRANSMISSION FLUID LEAK. VEHICLE SHAKES VIOLENTLY/SHUDDERS ON HIGHWAY &WHEN SPEEDING UP/ SLOWING DOWN. JEEP SERVICED ON 5 SEPARATE OCCASIONS FOR RECALL OVER 36 MONTHS. REPAIRED INCORRECTLY ON 1ST VISIT TO DEALER SERVICE. BROUGHT IN 4 SUBSEQUENT TIMES/APPROX. EVERY 10,000 MI- TO FIX SAME ISSUE TRANSMISSION/ FAILED TORQUE CONVERTER/SHUDDER. DEALER ARGUED NO RECALL OF THIS ITEM, DESPITE HAVING NHTSA RECALL INFO/MY VIN WAS NOTED ON RECALL. DEALER REFUSED TO WAIVE $100 POWERTRAIN WARRANTY FEE EACH TIME JEEP BROUGHT BACK. DEALER INSISTED MOPAR PARTS HAVE 9,000 MI WARRANTY/ I WOULD PAY FOR REPAIR B/C I DROVE 10,000 MI SINCE PREVIOUS REPAIR. DEALER REFUSED TO PROVIDE RENTAL CAR DESPITE 5-7 DAY S TO REPAIR. RECALL STATES A LOANER VEHICLE TO BE PROVIDED IF SCHEDULED REPAIR WOULD TAKE >1+DAYS. A LOCAL 5 STAR JEEP/CHRYSLER DEALERSHIP REFUSED TO SERVICE JEEP AFTER THEIR INITIAL RECALL REPAIR FAILED AT 10,000 MILES. I WAS TOLD TO TAKE JEEP BACK TO DEALERSHIP I LEASED IT FROM. DEALERSHIP MANAGER TOLD ME IT WAS NOT HIS PROBLEM TO FIX & 5 STAR JEEP NAME DID NOT MEAN ANYTHING TO HIM. SAID HE WAS NOT CONCERNED ABOUT RECALL. I BROUGHT JEEP TO THE LEASING DEALERSHIP- THEY REFUTED CLAIMS OF A RECALL & TOLD ME TO PAY FOR ALL REPAIRS & LOANER CAR. IT WASN'T UNTIL 4TH&5TH TIME JEEP WAS IN FOR SERVICE THAT A LOANER CAR WAS PROVIDED BECAUSE I TOLD DEALER I WAS PURSUING OHIO LEMON LAW. THE LAST TIME I BROUGHT JEEP IN FOR SERVICE OF THIS RECALL ITEM, I WAS TOLD TO GO ON A DRIVE WITH SERVICEMAN TO VERIFY PROBLEM. HE TOLD ME IT WAS TORQUE CONVERTER & NOT TO FIX IT B/C HE DIDN'T THINK THERE WOULD BE A FIRES FROM LEAK. I SHOWED HIM NHTSA RECALL. HE SAID I WOULD PAY FOR MOPAR PARTS B/C THEY WERE OUT OF WARRANTY @ 12,000 MILES. I TOLD HIM I HAD 10,000 MILES SINCE LAST SERVICE. HE SPOKE TO MANAGER & THEY SERVICED JEEP. JEEP IS AGAIN SHUDDERING/CLUNKING. *TR