NHTSA Complaint #10214375 — 2002 DAEWOO LANOS

DECEMBER 2007 TOOK, CAR TO SEARS TO HAVE RADIATOR FLUSHED. TECHNICIAN CHECKED CAR INFORMED ME INTAKE MANIFOLD LEAKING (EVAPORATING ANTI-FREEZE) THAT IS WHY I DIDN'T SEE IT LEAKING. TOLD ME TO HAVE FIX. 12/21/2007, THE TEMPERATURE GAUGE WAS REACHING ITS HIGH POINT. SHUT IT DOWN WALKED CAR X AND ASKED TO PURCHASE ANTIFREEZE. TECH. SAID BET I CAN TELL YOU WHAT CAR IT IS A CHEVROLET MONTE CARLO. ASKED HIM HOW DID HE KNOW? HE SAID GET THEM ALL THE TIME. I RECEIVED A RECALL LETTER COUPLE OF YEARS AGO FROM GM BUT COULDN'T FIND IT. CONTACTED GM 1/7/2008, REP. INFORMED ME THERE WAS A RECALL ON INTAKE MANIFOLD AND SHE TOLD ME TO TAKE MY CAR TO DEALER, GIVE THEM REFERENCE NUMBER 03034. DROPPED CAR OFF 1/8/2008, JOSEPH CHEVROLET GAVE INFORMATION REP. TOLD ME TO GIVE. 1/9/2008, I RECEIVED CALL FROM DEALER ABOUT 7:05 A.M. HE SAID, "HE TRIED CONTACTING GM LINE WAS BUSY AND HE DOESN'T HAVE TIME TO SIT ON PHONE WITH THEM ALL DAY AND I NEED TO CALL THEM". I CALLED IMMEDIATELY AFTER I HUNG UP FROM TALKING TO DEALER I EXPLAINED INFORMATION TO REP. I ALSO GAVE HER VIN NUMBER SHE TOLD ME THERE WAS A RECALL ON MY CAR AND THAT THEY SHOULD GO AHEAD AND FIX IT. DURING CONVERSATION WITH HER I WAS AT WORK AND WAS USING MY WORK PHONE WHILE HAD HER ON (WORK) PHONE CALLED DEALER ON CELL PHONE AND WAS TALKING TO BOTH OF THEM. INFORMED DEALER WHAT SHE WAS TELLING ME. TOLD HIM HER NAME AND HE SAID OKAY. HE CALLED HER AND THEN HE CALLED ME BACK AND SAID THE PERSON I SPOKE TO COULDN'T AUTHORIZE MY CAR BEING FIXED. I CALLED GM BACK LATER ON THAT AFTERNOON AND A RESULT, THEY TOLD ME IT WAS A MISTAKE ALONG WITH SOME OTHER THINGS. BUT I TOLD THEM I GAVE THEM MY VIN NUMBER. I WAS ALLEGEDLY PUT ON THE PHONE WITH A MANAGER AND HE SAID HE LISTENED TO MY CALLS AND ALTHOUGH THEY MEANING BOTH OF THE REPS. I SPOKE TO ON 1/7/2008 AND 1/9/2008, ALTHOUGH THEY TOLD ME THAT THEIR WAS A RECALL ON MY CAR THE FACT IS THAT THEY ARE NOT GOING TO FIX IT BECAUSE IT WAS A MISTAKE. *TR