NHTSA Complaint #10212649 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10212649
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	December 20, 2007
Date Filed	December 24, 2007
Mileage	43,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

TOOK CAR BACK TO THE DEALER I PURCHASED IT FROM, COMPLAINED OF A ROUGH SHIFT INTO REVERSE, TECHNICIAN SAID NORMAL WITH THIS TRANSMISSION, TOOK IT TO ANOTHER DEALER IN CITY WHERE I WORK THEY FOUND THE PROBLEM TO BE A SOLENOID IN THE TRANSMISSION AND IT WAS REPAIRED UNDER WARRANTY. 20000 MILES LATER AND 18 MONTHS LATER THE SAME PROBLEM DIAGNOSED, NOT IN WARRANTY ANY LONGER I CONTACTED FORD AND THEY GAVE ME A DECISION THAT THERE WAS NOTHING THEY COULD DO FOR ME. THIS SAME PROBLEM APPEARS AT LEASE 3 TIMES ON YOUR WEBSITE AS SERVICE BULLETINS. *TR

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