NHTSA Complaint #10212551 — 2001 NISSAN NISSAN

MY 2001 NISSAN PATHFINDER WAS PURCHASED 3 YEARS AGO. A BOSE 6-CD PLAYER CAME INSTALLED IN THE VEHICLE. THE 6-CD PLAYER STOPPED WORKING, AND DISPLAYS AN ERROR MESSAGE, "ERR 2". MY VEHICLE IS NO LONGER UNDER WARRANTY. THIS PROBLEM WAS ADDRESSED WITH THE NISSAN DEALER (SERVICE DEPARTMENT) IN BUENA PARK CALIFORNIA ON DECEMBER 21, AT 6:40PM. I WAS INFORMED THAT I COULD PURCHASE A NEW CD PLAYER, HOWEVER THIS WOULD BE QUITE COSTLY. THE NISSAN DEALER FURTHER STATED, WHEN A CUSTOMER WHOSE VEHICLE IS UNDER WARRANTY HAS THIS SAME PROBLEM, THEY DO NOT REPAIR THE PROBLEM. THE CD PLAYER IS REPLACED WITH ANOTHER. NO REPAIR SHOP WILL LOOK AT MY SYSTEM. APPARENTLY, THIS PROBLEM IS COMMON WITH NISSANS. OTHER THAN PURCHASING A NEW CD PLAYER, THERE HAS TO BE SOME TYPE OF CONSUMER REPAIR SHOP. NISSAN SEEMS UNCONCERNED WITH THIS TYPE OF PROBLEM. *TR