NHTSA Complaint #10211541 — 2003 KIA RIO CINCO

I HAVE SEVERAL ISSUES WITH KIA. I'LL GIVE YOU A QUICK SYNOPSIS OF MY DEALINGS WITH KIA. 1-I WANTED TO BUY THE 2002 RIO CINCO IN AUGUST 2002. I RESEARCHED IT ONLINE, AND PICKED THE ONE I WANTED BEFORE GOING TO A DEALERSHIP. I WENT TO THE DEALERSHIP THAT HAD BILLBOARDS POSTED ALL OVER GRAND RAPIDS, MI ADVERTISING: $99 DOWN / $99 PER MONTH. I WAITED OVER 2 HOURS TO BE WAITED ON. WHEN THE SALESMAN FINALLY WAITED ON ME, I WAS TOLD THEY HAD TO GET THE CAR I WANTED FROM ANOTHER DEALERSHIP, AND I COULD PICK IT UP IN 2 DAYS. OCTOBER 25TH, 2002, I FINALLY PICKED IT UP (BETWEEN AUG & OCT THE SALESMAN CALLED SEVERAL TIMES TO ASK IF I WOULD ACCEPT A DIFFERENT COLOR, MODEL, FEATURES, ETC., AND OF COURSE I SAID NO ... ESPECIALLY SINCE THEY WERE NOT GOING TO OFFER A DISCOUNT). THEN, WHEN THE CAR FINALLY ARRIVED IN OCTOBER, THEY TOLD ME IT WAS WHAT I ORDERED, BUT IT WASN'T. MY HUSBAND PICKED UP THE CAR SINCE I WAS OUT OF TOWN, SO HE DIDN'T KNOW THEY GAVE HIM A 2003 MODEL, AND NOT THE 2002 I ORDERED. THEY HAD HIM SIGN THE PAPERWORK, SO HE WAS UNAWARE THAT THE PRICE WAS ALSO $4000.00 MORE THAN THE PRICE I AGREED TO PAY! UPON ARRIVING HOME FROM MY BUSINESS TRIP, I IMMEDIATELY CALLED THE DEALERSHIP TO NOTIFY THEM THAT THERE WAS A MISTAKE, AND WE DID NOT HAVE THE RIGHT VEHICLE. THEIR ANSWER TO ME WAS, THE PAPERWORK IS COMPLETE, THE CONTRACTS ARE SIGNED, AND THE SALE IS FINAL. 2-I WENT BACK SEVERAL TIMES FOR A VARIETY OF REASONS, BUT EVERYTIME I WENT INTO THAT DEALERSHIP, I HAD TO WAIT OVER AN HOUR, AND ENDED UP LEAVING BEFORE THEY WOULD TALK TO ME.... EVEN WHEN I HAD AN APPOINTMENT! SO I ENDED UP TAKING MY CINCO ELSEWHERE FOR MAINTENANCE. CONTINUED ....2-3 *TR