NHTSA Complaint #10078990 — 2003 KIA RIO CINCO

1/10/04 SATURDAY. AROUND 10:30 AM HOPE CALLS AND SAYS THE MOTOR HAS BLOWN ON THE KIA. I CALLED KIA'S ROADSIDE ASSISTANCE. HOPE MEANWHILE HAD TO WALK TWO MILES IN 40 DEGREE BELOW ZERO WIND CHILL TO THE NEAREST EXIT AND CALL ME. 1/12/04 MONDAY I CALLED BORTZ AND TALKED TO DEAN THE SERVICE MANAGER. HE TOLD ME I HAVE A PISTON ROD IN THE OIL PAN AND THE MOTOR WILL NEED TO BE REPLACED. HE ALSO SAID THERE IS NO OIL IN THE ENGINE. HE THAT I HAD NO PROOF OF OIL CHANGES. I TOLD HIM I HAD RECEIPTS FOR OIL DATING BACK TO JULY 2003 . HE TOLD ME THAT DIDN'T PROVE OIL CHANGES AND VOIDED THE WARRANTY. I CALLED KIA AND ASKED TO TALK TO THE KIA FACTORY REP BUT WAS TOLD THAT I HAD TO GO THROUGH THE DEALER AND SHE WOULDN'T EVEN TALK TO ME IF I COULDN'T PROVE MY OIL CHANGES. I WAS TOLD THAT A NEW MOTOR WOULD COST ME $4400 SO I ELECTED TO GET A USED ONE WITH 5000 MILES ON IT FOR $1800. I ASKED FOR SOME OF THE OIL AND ALL RELATED PARTS AT THAT TIME. 1/14/04 WEDNESDAY WHEN I CALLED DEAN AT KIA, I WAS TOLD THAT IT WOULD BE TWO (2) TO SIX (6) WEEKS BEFORE WE COULD GET THE KIA BACK. WE GOT THE KIA BACK ON 1/30/04. KIA AND TRANSMISSION PROBLEMS ON THURSDAY 2/5/03 THE KIA STARTED TO MISS SHIFTS AND RUN ROUGH. ON MY WAY TO MY DADS THE CHECK ENGINE LIGHT CAME ON THEN WENT OUT ABOUT 1/10/04 SATURDAY. AROUND 10:30 AM HOPE CALLS AND SAYS THE MOTOR HAS BLOWN ON THE KIA. I CALLED KIA'S ROADSIDE ASSISTANCE. HOPE MEANWHILE HAD TO WALK TWO MILES IN 40 DEGREE BELOW ZERO WIND CHILL TO THE NEAREST EXIT AND CALL ME. 1/12/04 MONDAY I CALLED BORTZ AND TALKED TO DEAN THE SERVICE MANAGER. HE TOLD ME I HAVE A PISTON ROD IN THE OIL PAN AND THE MOTOR WILL NEED TO BE REPLACED. HE ALSO SAID THERE IS NO OIL IN THE ENGINE. HE THAT I HAD NO PROOF OF OIL CHANGES. I TOLD HIM I HAD RECEIPTS FOR OIL DATING BACK TO JULY 2003 . HE TOLD ME THAT DIDN'T PROVE OIL CHANGES AND VOIDED THE WARRANTY. I CALLED KIA AND ASKED TO TALK TO THE KIA FACTORY REP BUT WAS TOLD THAT I HAD TO GO THROUGH THE DEALER AND SHE WOULDN'T EVEN TALK TO ME IF I COULDN'T