NHTSA Complaint #10211308 — 2004 CHEVROLET IMPALA

2004 CHEVY IMPALA WOULD NOT START. SECURITY LIGHT CAME ON. CALLED THE DEALERSHIP AND WAS TOLD THAT THE VEHICLES SECURITY ANTI-THEFT SYSTEM CAN SOMETIMES LOCKUP MAKING IT APPEAR AS IF THE CAR IS BEING STOLEN. VERY EXPENSIVE TO REPLACE. WAS TOLD TO RESET THE SECURITY SYSTEM AS FOLLOWS...TURN KEY TO ON POSITION AND WAIT 10 MINUTES UNTIL SECURITY LIGHT STOPS FLASHING. TURN THE KEY OFF FOR 5 SECONDS AND RESTART THE CAR. THIS HAS WORKED EACH TIME WE HAVE HAD THIS PROBLEM, HOWEVER, MY 17 YEAR OLD DAUGHTER WAS STRANDED..BY HERSELF..AT 10:30PM IN A UNIVERSITY PARKING LOT AND HAD NO IDEA WHAT TO DO. LUCKILY SHE HAD A CELL PHONE SO SHE COULD CALL ME. I STEPPED HER THROUGH THE PROCESS TO GET THE CAR STARTED AGAIN. THIS COULD BE A SERIOUS PROBLEM FOR YOUNG WOMEN TO BE STRANDED. I SEARCHED THE INTERNET AND FOUND SEVERAL PEOPLE HAVING THE SAME PROBLEM..EVEN IN MUCH OLDER MODELS. WHEN IS GM GOING TO FIX THIS PROBLEM? *TR