NHTSA Complaint #10210933 — 2004 MERCURY MOUNTAINEER STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	10210933
Vehicle	2004 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	June 30, 2007
Date Filed	December 5, 2007
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

WE PURCHASED OUR MERCURY IN FEBRUARY OF 2007. AT THE TIME OF PURCHASE IT HAD AROUND 36,000 MILES. IT CURRENTLY HAS AROUND 46,000 MILES. I HAVE A CONCERN ON THE VEHICLE THAT I BELIEVE IS A DEFECT IN MATERIAL WORKMANSHIP OR A FLAW IN THE DESIGN OF THE VEHICLE. THE REAR OF THE VEHICLE HAS A CRACK ON THE REAR LIFTGATE TRIM. THE CRACK STARTS RIGHT BELOW THE REAR WIPER AND CRACKS ALONG WHAT APPEARS TO BE THE WEAK POINTS OF THE REAR BODY TRIM. I HAVE NOTICED SEVERAL VEHICLES WITH THE SAME PROBLEM THAT ARE MERCURY MOUNTAINEERS AND FORD EXPLORERS WITH THE SAME BODY STYLE AND APPROXIMATE TIME OF MANUFACTURE. THERE IS NO REASON FOR THE PLASTIC TRIM TO CRACK IN SUCH A PLACE. IT IS LIKE A STRESS FRACTURE IN THE HATCH. I BELIEVE THIS TO BE A FACTORY DEFECT IN THE DESIGN AND WORKMANSHIP OF THE VEHICLE, AND I DO NOT BELIEVE THAT A VEHICLE WHICH IS 3 YEARS OLD AND HAS LOW MILEAGE SHOULD HAVE SUCH A STRESS FRACTURE. I BELIEVE THAT FORD MOTOR COMPANY SHOULD LOOK INTO THIS MATTER AND CORRECT THIS PROBLEM. IT IS MY UNDERSTANDING THAT FORD IS AWARE OF THIS PROBLEM AND IS AVOIDING TAKING RESPONSIBILITY TO REPAIR THIS ISSUE. *TR

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