NHTSA Complaint #10210670 — 1993 FORD AEROSTAR

BOUGHT FOUR TIRES: SIGMA SHADOW. 55,000 MILES WARRANTY. 215/75R14, 6K60, AT TIRE KINGDOM LOCATED AT: 8790 SW 24TH ST. MIAMI, FL. 33165. TELEPHONE 305 227 4110. *TR ON OCT. 22, 2007 THE REAR RIGHT TIRE BLEWOUT. THE TIRE HAD 7,194 MILES. TIRE KINGDOM GAVE ME TWO TIRES WHICH THEY INSTALLED IN THE FRONT. ON NOV. 19, 2007 ANOTHER TIRE BLEWOUT. THIS TIRE HAD 10,550 MILES. THIS LAST INCIDENT HAPPENED IN HOUSTON. I WENT TO NTB (PART OF THE SAME COMPANY) LOCATED AT: 7115 FM 1960 ROAD WEST. TELEPHONE 281- 580-1689. I TALKED TO THE MGR. MR. FRED JOHNSON. I SHOWED HIM THE BLOWNOUT TIRE, ALL THE PAPERS ETC..AND ASKED HIM TO REPLACE THE BLOWNOUT TIRE PLUS THE OTHER ORIGINAL TIRE. HE SAID THAT HE WOULD ONLY REPLACE THE BLOWNOUT TIRE, HE DID NOT HAVE THE TIRE IN STOCK SO I HAD TO RETURN. SINCE HE DID NOT WANT TO REPLACE THE TWO ORIGINAL TIRES, I ASKED HIM FOR THE NAME AND TELEPHONE OF THE DISTRICT MGR. HE TOLD ME THAT HIS NAME WAS ARTHAY BENTON AND HIS TELEPHONE 1-865-951-4622. I CALLED MR. BENTON AND EXPLAINED THE PROBLEM TO HIM. HE SAID HE WOULD CALL ME BACK. THE PERSON THAT CALLED ME BACK WAS MR. FRED JOHNSON AND TOLD ME THAT THEY WOULD NOT GIVE ME ANY TIRES NOT EVEN REPLACE THE BLOWNOUT TIRE. I TOOK THE BLOWNOUT TIRE TO ANOTHER NTB STORE AND THEY REPLACED IT. I AM VERY CONCERNED ABOUT THE SAFETY OF THESE TIRES PARTICULARLY THE ORIGINAL TIRE. THE FIRST INCIDENT HAPPENED ON I-10 IN FLORIDA, THE SECOND INCIDENT ON 610 IN HOUSTON. IN BOTH INCIDENTS, WHEN THE TIRES FAILED, I LOST CONTROL OF THE CAR AND MIRACULOUSLY I DID NOT HAVE AN ACCIDENT. IF YOU NEED ADDITIONAL INFORMATION, LET ME KNOW. SINCERELY ANTONIO DURANCE *TR