NHTSA Complaint #10210219 — 2001 FORD F-150

MY 2001 FORD F-150 CAUGHT ON FIRE AROUND 2:30 A.M. ON AUGUST 5,2007 IT WAS PARKED IN MY DRIVE WAY AND IT HAD NOT BEEN MOVED THAT ENTIRE DAY . WE HAD THE POLICE COME AND MAKE A REPORT ALONG WITH THE FIREFIGHTERS AND THEY TOLD US THAT THE CAUSE HAD BEEN THE DEACTIVATION SWITCH OF THE CRUISE CONTROL THAT MADE THE TRUCK GET ON FIRE. WE HAVE THOSE REPORTS SO WE CONTACTED OUR INSURANCE THEY TOLD US THAT EVEN THOUGH WE HAD FULL COVERAGE THE INSURANCE DID NOT COVER THE DAMAGE THAT WAS CAUSED. SO THEY RECOMMENDED US TO TALK TO FORD TO SEE WHAT THEY COULD DO FOR US. BUT WHEN WE CONTACTED THEM THEY TOOK OUR INFORMATION. THEY REQUESTED PICTURES AND THE REPORTS THAT HAD BEEN MADE WE FAXED THEM TO CARMEN FROM THE FORD CONSUMER AFFAIRS DEPARTMENT. BUT WE NEVER RECEIVED ANYTHING BACK FROM THEM THAT IS WHEN WE SENT THEM A LETTER NOTIFYING THEM HOW DISAPPOINTED WE WHERE. THE NEXT DAY CARMEN CONTACTED MY DAUGHTER ELISA RODRIGUEZ AND TOLD HER THAT THEY STILL HADN'T BEEN ABLE TO DO ANYTHING FOR US BUT THAT SHE WOULD LET US KNOW. AS THE DAYS PASSED WE WOULD NOT RECEIVE ANYTHING FROM FORD SO WE WOULD CALL THEM OVER AND OVER AGAIN BUT NOW THEY NOT ONLY DIDN'T GIVE US INFORMATION BUT THEY WOULD NOT RETURN OUR CALLS WE LEFT VARIOUS MESSAGES. BUT THERE WAS NO ANSWER . UNTIL ONE DAY MY DAUGHTER CALLED AND CARMEN FINALLY ANSWERED AND TOLD US THAT THEY COULD NOT DO ANYTHING FOR US BECAUSE THE VEHICLE HAD BEEN TO BADLY BURNED IN ORDER TO SEE WHAT HAD CAUSED IT TO GET ON FIRE. BUT FORD NEVER SENT ANYONE TO MAKE INVESTIGATIONS OR A REPORT THEY JUST DIDN'T EVEN TRY TO HELP US IN ANYTHING THEY JUST ASSUMED EVERYTHING THEY SAID . *TR