NHTSA Complaint #10210104 — 2002 FORD TAURUS

TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE CONTACT STATED THAT WATER LEAKS INTO THE PASSENGER COMPARTMENT FROM THE WINDSHIELD. THE WATER THEN LEAKS ONTO THE FLOORBOARDS. AS A RESULT, MOLD IS DAMAGING THE ROOF OF THE VEHICLE AND THE FLOOR. SHE NOTIFIED THE FORD DEALER IN HER AREA AND THEY STATED THAT NOTHING COULD BE DONE BECAUSE HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V087000 (VISIBILITY:WINDSHIELD). THE VEHICLE HAS NOT BEEN REPAIRED. THE A/C, HEATER, AND BLOWER MOTOR HAVE ALSO RUSTED DUE TO THE LEAK. THE FAILURE MILEAGE WAS 49,000 AND CURRENT MILEAGE WAS 88,000.