NHTSA Complaint #10209865 — 2002 FORD EXPLORER

I OWN A 2002 FORD RANGER XLT PICK-UP TRUCK. IN AUGUST OF THIS YEAR, 2007, I RECEIVED A RECALL NOTICE FOR A SPEED CONTROL DEACTIVATION SWITCH. WITHIN TWO WEEKS I CALLED THE LOCAL FORD DEALERSHIP AND THEY REQUESTED ME TO BRING THE VEHICLE IN. I DID, AND UPON ARRIVAL I WAS TOLD THAT THEY DID NOT HAVE THE PART TO FIX/COMPLY WITH THE RECALL. I HAD A FEW CHOICE WORDS WITH THE DEALERSHIP AND WAS TOLD TO WAIT FOR A CALL CONCERNING THE PARTS ARRIVAL. I WAITED, WAITED AND WAITED, AND STILL NO CALL. I HAVE CONTACTED THE LOCAL FORD PLACE THREE TIMES SINCE AUGUST OF 2007. I STILL, AS OF NOVEMBER 25, 2007, DO NOT HAVE A REPAIRED TRUCK IN ACCORDANCE WITH THE RECALL. ALL OF THE NUMBERS ON THE RECALL SHEET POINT TO THE LOCAL DEALERSHIP AND NOTHING ELSE. I HAVE NO OTHER AVENUE EXCEPT THIS ONE. I JUST WANT MY TRUCK REPAIRED FOR THE SAFETY OF ME AND MY FAMILY. PLEASE ASSIST ME IN RESOLVING THIS ISSUE, AS SAFETY SHOULD BE PRIORITY ONE IN ANY AUTO MAKERS MIND. THIS IS MY FIRST FORD PRODUCT AND I AM NOT PLEASED WITH THEIR CAPACITY TO HANDLE SUCH A CRISIS AS A FIRE WITHIN THE VEHICLE. I HOPE THAT THEY UNDERSTAND THE MAGNITUDE OF THIS AND THE AVENUES THEY HAVE PROVIDED SHOW ONLY A FALSE SENSE OF SECURITY WITHIN ALL FORD PRODUCTS. PLEASE CONTACT ME AS SOON AS POSSIBLE WITH HELP IN THIS AREA. THANK YOU IN ADVANCE. *TR