NHTSA Complaint #10209581 — 2004 CADILLAC STS

WE (ELMORE SIMS) ARE THE OWNERS OF A 2004 CADILLAC DEVILLE SINCE MAY 2007. WE HAVE OWNED VARIOUS MODELS OF CADILLACS FOR MORE THAN TEN YEARS, AND HAVE NOT HAD ANY MAJOR PROBLEMS. THE NAME "CADILLAC'S" DENOTES QUALITY. HOWEVER, OUR LATEST PURCHASE WITH THIS THREE (3) YEAR OLD VEHICLE IN THE PAST FEW MONTHS, HAS CAUSED US GREAT REPAIRS AND EXPENSES AND LOSS OF CONFIDENCE IN THE NAME CADILLAC'S. THE FIRST REPAIR WAS WITH THE FAN MOTOR FOR THE AIR CONDITIONING, WHICH COST $240. THE NEXT MAJOR REPAIR WAS THE FUEL PUMP, WHICH COST $600. THE BRAKES ARE NEXT, BUT THAT IS EXPECTED FROM A THREE YEAR OLD VEHICLE. THE OTHER CADILLAC'S WE HAD WERE ALSO USED VEHICLES AND NEVER REQUIRED MAJOR REPAIRS SUCH AS THESE SO SOON. THOSE OLDER MODEL VEHICLES WERE OF QUALITY. HAS THE MANUFACTURE OUTSOURCES PARTS TO CUT COST? THE QUALITY THAT I EXPECTED FROM CADILLAC HAS BEEN DIMINISHED. I HOPE THEY WILL LOOK INTO THIS MATTER, BECAUSE MY CERTIFIED CADILLAC MECHANIC SAID THIS IS A COMMON PROBLEM WITH THIS PARTICULAR MODULE AND THE LATER MODEL GENERAL MOTORS VEHICLES. HAVE THERE BEEN OTHER COMPLAINTS ABOUT THE CADILLAC DEVILLE, MORE SPECIFICALLY THE FUEL PUMP? I WOULD LIKE TO KNOW WHY THIS PART WOULD STOP FUNCTIONING SO SOON AND WHAT CAN BE DONE ABOUT IT? ALSO, ON ONE OF YOUR SCREENS, IT WOULD NOT ALLOW ME TO TYPE IN DEVILLE AS THE MODEL OF VEHICLE, SO I CHECKED STS TO ADVANCE TO THE NEXT SCREEN. THANKS FOR YOUR ASSISTANCE IN THIS MATTER. A VERY DISAPPOINTED CADILLAC OWNER! I'M STUCK, BECAUSE I AM ON DISABILITY AND IF THESE TYPES OF REPAIR PROBLEMS CONTINUE, I AM GOING TO GET RID OF THIS CAR AND FORGET ABOUT THE NAME CADILLAC. PLEASE HELP. *TR