NHTSA Complaint #10209405 — 1998 FORD EXPLORER

SEATS:FRONT ASSEMBLY:RECLINER issue reported to NHTSA

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Complaint Details

ODI Number	10209405
Vehicle	1998 FORD EXPLORER
Component	SEATS:FRONT ASSEMBLY:RECLINER
Date of Incident	August 15, 2007
Date Filed	November 13, 2007
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MN

Consumer Description

TL*THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE DRIVING 40 MPH, THE DRIVER'S SEAT RECLINED TOWARDS THE REAR SEAT. THE DEALER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER). THE DEALER REFUSES TO MAKE THE REPAIR UNTIL THE CONTACT PAYS $400 TO HAVE ANOTHER MECHANISM OF THE SEAT RECLINER REPAIRED. THE FORD MANUFACTURER STATED THAT THEY KNEW NOTHING ABOUT TECHNICAL ISSUES AND THAT THE DEALER WOULD MAKE THE FINAL DECISION. THE SEAT HAS NOT BEEN REPAIRED. THE VEHICLE DOES NOT HAVE CRUISE CONTROL. THE FAILURE MILEAGE WAS 150,000 AND CURRENT MILEAGE WAS 176,000.

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