NHTSA Complaint #10208680 — 2001 VOLKSWAGEN PASSAT

2001 PASSAT 1.8L TURBO. CAR'S ENGINE PRESSURE WARNING LIGHT CAME ON. THE CAR WAS TOWED TO DWIGHT HARRISON VOLKSWAGEN. THEY CHECKED THE OIL PRESSURE AND SAID IT WAS FINE. THEY CHANGED THE OIL AND SAID THE OIL PRESSURE INDICATOR MIGHT HAVE BEEN CAUSED BY NOT USING A VW OIL FILTER. NOT ONE MENTION OF THE OIL SLUDGE PROBLEM THAT HAS BEEN PREVALENT WITH THIS ENGINE. DROVE THE CAR FOR AROUND 5000 MILES WITHOUT ANY MORE PROBLEMS. THEN THE OIL PRESSURE LIGHT CAME BACK ON INTERMITTENTLY. I TOWED THE CAR INTO HERITAGE VW WHO SAID IT COULD BE AN OIL SLUDGE PROBLEM BUT THAT I'LL HAVE TO AUTHORIZE 5 HOURS OF LABOR TO TELL FOR SURE (ABOUT $500). I CANNOT FIND ALL OF MY OIL CHANGE RECEIPTS AND VW WON'T ADVISE IF THEY WILL COVER ANY OF THE REPAIR UNTIL I SPEND THE $500. WHAT AM I SUPPOSED TO DO AFTER THEY'VE TAKEN MY CAR APART AND I'LL ALREADY SPENT $500 GETTING A DIAGNOSIS? I NEVER RECEIVED THE LETTER VW SAID THEY SENT ABOUT THE PROBLEM IN 2004. I'VE HAD THE OIL CHANGED AT VW DEALERSHIPS AFTER THEY ACKNOWLEDGED THE PROBLEM IN 2004 YET THE DEALERSHIP NEVER ONCE ASKED IF I'D LIKE TO PUT IN SYNTHETIC OIL. DON'T THEY HAVE ANY RESPONSIBILITY FOR THE FAULTY DESIGN OF THE TURBO ENGINE? DON'T THE DEALERS HAVE A RESPONSIBILITY TO TELL YOU OF THE PROBLEM WHEN YOU ARE GETTING THE OIL CHANGED? THIS IS TYPICAL OF VW DEALERSHIPS - THEY WANT YOU TO SPEND MONEY WHILE THEY HAVE A GUESSING GAME ABOUT THE PROBLEM. THEY DID THIS WITH A TRANSMISSION PROBLEM I HAD, THE COOLING SYSTEM AND THE CHECK ENGINE LIGHT. *TR