NHTSA Complaint #10207875 — 2003 FORD EXPLORER

WE PURCHASED A CERTIFIED USED 2003 FORD EXPLORER EDDIE BAUER 4X4 IN JUNE 2006. ONE MORNING IN MID-FEB 2007, WE DISCOVERED A CRACK IN THE LIFEGATE GLASS APPLIQUE THAT STARTED FROM THE TOP DOWN, APPROXIMATELY 8" LEFT FROM THE CENTER OF THE GATE. THERE WAS NO EVIDENCE OF IMPACT TO THE PLASTIC, BUT RATHER A STRESS CRACK. SINCE THAT TIME, THE CRACK HAS GROWN WIDER AND ALL THE WAY THROUGH THE PLASTIC APPLIQUE. NOW, ANOTHER CRACK HAS STARTED ON THE RIGHT HAND SIDE APPROXIMATE 6" FROM THE CENTER OF THE LIFTGATE. WE CONTACTED THE LOCAL DEALERSHIP IN MID-FEB 2007 AND THEY STATED WE WOULD HAVE TO PAY FOR THE CRACKED LIFTGATE AND IT WOULD COST APPROXIMATELY $800. WE CONTINUE TO OBSERVE OTHER FORD EXPLORER'S IN THE LOCAL AREA WITH SIMILAR CRACKS IN THEIR LIFTGATE PLASTIC APPLIQUE. *JB